How do I place an order?

What are your accepted payment methods?

Tax Exempt options

What is the processing timeframe?

Custom file formats

Minimum requirements for custom images

What happens if my image says “low quality” when uploading?

What is a proof and why is it important to look at it?

Why does my proof have a pink line around it?

Final sizes for Custom orders

I have an issue with my order placed via one of your third party retailers. Can you help?

Can I cancel my order?

What do I do if I can’t continue to checkout (the button is greyed-out)?

My order is damaged

I received an incorrect order

My decal is not sticking


Where do you deliver to?

Delivery methods and prices

International taxes

Shipping method upgrade

Do you deliver to PO boxes?

Delayed orders or stuck in transit

My order was shows delivered, but I can't find it

Do you offer free shipping?

How do I track my order?


How do I exchange my order?

Warranty details

Can I exchange a Custom order?

How can I check my Gift Card balance?

My discount code or Gift Card did not work

What are your discount inclusions?

Products & Installation

Non-Custom Product range

Custom Product range

Material range

Recommended surfaces

Outdoor decals

Installation instructions

Can I move/reuse my Fathead items?

My decal seems creased. What do I do?


What are your operating hours?

How can I reach you?

Do you do any donations?

How can I partner up with Fathead?

Where do I leave a review?

Fatcash program



For customer service help, please reach out to us by email at

Our team will reach you within 24-48 hours regarding your inquiry.