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HELP CENTER
Orders
How do I place an order?
What are your accepted payment methods?
Tax Exempt options
What is the processing timeframe?
Custom file formats
Minimum requirements for custom images
What happens if my image says “low quality” when uploading?
What is a proof and why is it important to look at it?
Why does my proof have a pink line around it?
Final sizes for Custom orders
I have an issue with my order placed via one of your third party retailers. Can you help?
Can I cancel my order?
What do I do if I can’t continue to checkout (the button is greyed-out)?
My order is damaged
I received an incorrect order
My decal is not sticking
Shipping
Where do you deliver to?
Delivery methods and prices
International taxes
Shipping method upgrade
Do you deliver to PO boxes?
Delayed orders or stuck in transit
My order was shows delivered, but I can't find it
Do you offer free shipping?
How do I track my order?
Exchanges
How do I exchange my order?
Warranty details
Can I exchange a Custom order?
How can I check my Gift Card balance?
My discount code or Gift Card did not work
What are your discount inclusions?
Products & Installation
Non-Custom Product range
Custom Product range
Material range
Recommended surfaces
Outdoor decals
Installation instructions
Can I move/reuse my Fathead items?
My decal seems creased. What do I do?
General
What are your operating hours?
How can I reach you?
Do you do any donations?
How can I partner up with Fathead?
Where do I leave a review?
Fatcash program
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Our team will reach you within 24-48 hours regarding your inquiry.