HELP CENTER

Orders

How do I place an order?


What are your accepted payment methods?


Tax Exempt options


What is the processing timeframe?


Custom file formats


Minimum requirements for custom images


What happens if my image says “low quality” when uploading?


What is a proof and why is it important to look at it?


Why does my proof have a pink line around it?


Final sizes for Custom orders


I have an issue with my order placed via one of your third party retailers. Can you help?


Can I cancel my order?


What do I do if I can’t continue to checkout (the button is greyed-out)?


My order is damaged


I received an incorrect order


My decal is not sticking


Shipping

Where do you deliver to?


Delivery methods and prices


International taxes


Shipping method upgrade


Do you deliver to PO boxes?


Delayed orders or stuck in transit


My order was shows delivered, but I can't find it


Do you offer free shipping?


How do I track my order?


Exchanges

How do I exchange my order?


Warranty details


Can I exchange a Custom order?


How can I check my Gift Card balance?


My discount code or Gift Card did not work


What are your discount inclusions?


Products & Installation

Non-Custom Product range


Custom Product range


Material range


Recommended surfaces


Outdoor decals


Installation instructions


Can I move/reuse my Fathead items?


My decal seems creased. What do I do?


General

What are your operating hours?


How can I reach you?


Do you do any donations?


How can I partner up with Fathead?


Where do I leave a review?


Fatcash program


NEED HELP?

CONTACT US!

For customer service help, please reach out to us by email at


fans@fathead.com

Our team will reach you within 24-48 hours regarding your inquiry.