I ordered my Fathead prior to the COVID-19 pandemic when shipping was being delayed due to the issues that our country faced. I reached out to the Fathead customer service team and they responded within an hour. I let them know that the Fathead was for my son and was meant to be an Easter gift and I had hoped to receive it prior to the holiday. The representative assured me that his team would do their best to be sure that the gift came before the holiday. Long story short, they came through in a big way. They were responsive and polite during the whole process and went above and beyond to make a young boys gift arrive for the holiday. This is not the first time that I have ordered from Fathead and it definitely won't be the last. Fathead exemplifies the way a customer service department should be ran. Exceptional service by an exceptional company.