These cutouts were a big hit at the wedding! We ordered smalls and were perfect for the photo booth pictures. The quality was amazing and exactly what we expected. I paid for expedited shipping although the website said not guaranteed they will arrive in time, despite paying for expedited service. Took the chance anyway and placed my order. (They came before the wedding. Yay!)
It seems that they do not send out shipping confirmation emails, so I was unable to track my order. I had to email customer service, but the rep didn't responded for several days. Then one day, I received a "Delivered" email from the shipping company. The customer rep responded to my tracking inquiry the following day letting me know I package has been delivered. Wish they updated me sooner or at least provided tracking information. I suggest ordering way in advance to ensure cutouts arrive in time for your event and avoid the stress.