Overall great experience, when I ordered I failed to enter the discount code at the correct time in the checkout process. Customer service adjusted the cost before the transaction even posted. The vinyls were shipped in a sturdy box and were not damaged at all. The product itself is a thick, very durable material but easy to remove from the stencils and very easy to apply to walls. They have stood the abuse of a 1 and 4 year old boy as well. From customer service and end product result I am beyond thrilled and will absolutely purchase from them again and recommend them to anyone that is thinking about a unique and cool way to decorate / customize a room(s)!