Great customer service
I received both Dak & Zeke big heads as a gift recently. It was a hilarious gift, and even moreso because although they were both the large size, Zeke's hair makes it so his face is actually quite a bit smaller than Dak's. I did some measuring and figured out that based on the dimensions, the small Dak face would probably be pretty close to the large Zeke face and ordered the small so that I could display them together. Small Dak arrived with a stab mark/hole through the box and a hole in Dak's forehead and I was so bummed! I emailed pics to customer service and asked if it could be replaced. I got a response saying they would escalate and take care of it and the very next day a new one arrived. Great service, appreciate getting a replacement very much, and just as an FYI to anyone else getting both Dak and Zeke, get large Zeke and small Dak if you want them to match haha. Somehow Dak's small face is still slightly bigger, but they are really close!